USiT blog

Technology First, Needs Last

Don Norman stirs things up with...

I've come to a disconcerting conclusion: design research is great when it comes to improving existing product categories but essentially useless when it comes to new, innovative breakthroughs.

(forwarded by Angus)

A Rebuttal to Technology First Needs Last

Todd Warfel replies to Don Norman's post...

Technology didn’t drive these innovations, it was merely the road. The driver was an opportunity for invention and design research was right behind the wheel.

When both sides of a debate are highly respected experts, it makes for an interesting read!
(forwarded by Angus)

Short-Term Memory and Web Usability

Jacob Nielsen reports ...

The human brain is not optimized for the abstract thinking and data memorization that websites often demand. Many usability guidelines are dictated by cognitive limitations

(forwarded by Angus)

My big list of 24 Web Site Usability Testing Tools

Craig Tomlin shares his list...

In the past few years, there has been massive growth in new and exciting cheap or free web site usability testing tools, so here’s my list of 24 tools you may need to use from time to time.

(forwarded by Angus)

Make the logo bigger! (the song)

In the finest tradition of Spinal Tap comes this mock-metal song Make the logo bigger, sure to raise smile on the face of anyone who's had to deal with clients who want their logo...just that little bit bigger. (Warning: make sure you turn down your volume before playing the song)

(forwarded by Angus)

iPhone app for The Independent (UK)

Over on Econsultancy, Graham Charlton reviews the latest newspaper website mobile app...

The Independent iPhone app is a departure from some other newspaper apps, as it is designed to allows readers to download all the articles while they have a decent 3G or wi-fi connection, and saves them for reading while offline.

An interesting approach.
(forwarded by Sophie)

Surrender! Foucault and Twitter

Ian Delaney laments the direction in which social media may be taking us...

Some of my early hopes for social media, that it represented, like Kevin Kelly reckons, some kind of renaissance for socialism in the western world, are starting to run dry.

Do we blindly accept "social media networks as empowering, democratic and all about spreading fresh ideas"? Delaney says "The reverse may be the case: any given information about ourselves donates some portion of control to another party". It's the "dark side of social networking" he says. An interesting philosophical read to break up the mountain of practical posts, articles and reports we read day in and day out.(forwarded by Chris)

A summary of user research methods

Lastly, on his personal blog, our own Patrick Kennedy summarises a whole bunch of useful user research methods...

In this article I give a quick overview of the methods I commonly use, broken down in to main categories:

• Direct user contact—where the researcher does very much interact with users, or members of the audience as I prefer to call them
• Indirect user contact—where the researcher does not actually interact with members of the audience

US universities reject 'inaccessible' Kindle e-Book

The E-Access Bulletin reports...

Two American universities have rejected the market-leading Kindle DX electronic book reader as a textbook replacement due to its inaccessibility for blind students. Both Syracuse University in New York State and the University of Wisconsin-Madison have chosen not to use the Kindle - manufactured by Amazon.com - as a teaching-aid, after their own trials found it was not fully accessible.

Interesting lessons for anyone else considering an e-reader device, and who wants to make it useful for as wide an audience as possible.
(forwarded by Pat)

Clients could make better use of research

Adweek recently published an article reporting...

Consumer research is ingrained in the cultures of many large corporations but relatively few are maximizing its use, according to a new study from The Boston Consulting Group [...] In fact, based on a four-stage scale of research development that BCG used to evaluate the 40 global companies it surveyed, nearly 90 percent were in the first or second stage, where research is generally tactical and applied in limited contexts.

This has generated quite a few comments, and criticism, although nobody seems to disagree with the basic sentiment of the report (that research could be more prevalent and better used). What do you think?
(forwarded by Pat)

Map of the design landscape

Over on DesignAday, Jack Moffett shares a timeline visualisation of the major—mostly US—design disciplines created by one of his graduate students.
(forwarded by Angus)

IA tools: storyboards

Matt Hodgson shares his thoughts on storyboards...

Storyboards are a great way to describe a user’s journey, their thoughts, feelings, attitudes, capabilities, behaviours and expectations, throughout a single scenario. They’re light-weight, easy to do, and as a visual tool can be used in workshops or just by a couple of members of the team. They also work perfectly on agile projects because they’re visual and, therefore, an instant placeholder for a conversation.

(forwarded by Angus)

So you wanna be a user experience designer

Whitney Hess shares her five guiding principles for working in UX...

I have collected a set of guiding principles for user experience designers, to encourage behaviors that I believe are necessary to being a successful practitioner, as well as a set of guiding principles for experience design — which I think anyone who touches a product used by humans should strive to follow.

(forwarded by Angus)

Getting to the customer – why everything you think about User Centred Design is wrong

On Black&White, Thomas Petersen discusses solving the right problem at the right time...

What you are solving in the wireframe phase is problems inherent in the wireframe phase, not problems with the product. What you are solving when testing the prototype is problems inherent in the prototype not in the final product. There is only one true test and that is the final product. Not until then will you start to receive valuable feedback in combination with quantitative feedback. You will get it where it matters.

This is something we've talked about in our team on a number of occasions. It's an important aspect of the UX design process to get sorted out.
(forwarded by Angus)

Google tests streamlining search options feature

Over on Search Engine Land, Danny Sullivan tells us how Google is tackling its "UI jazz problem"...

“I don’t like jazz, because you never know what’s going to happen next,” Mayer said, continuing on to apply the musical style to Google’s search results. “I’ve been calling this problem ‘user interface jazz.’ This result looks this way, and that result looks that way [something much different], and it really does slow you down.”

(forwarded by Angus)

Some design principles from the Global Agenda Council on Design

Tim Brown, of renowned design and innovation consulting firm, IDEO, shares with us seven principles as discussed at the recent World Economic Forum event in Dubai...

Design is an agent of change that enables us to understand complex changes and problems, and to turn them into something useful. Tackling today's global challenges will require radical thinking, creative solutions and collaborative action. Here is a set of principles identified by the Global Agenda Council on Design that could help your Council to develop ideas and strategies to address the complex problems facing us all.

(forwarded by Angus)