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User experience at News Digital Media

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  • Digital Experience Design: Ideas, Industries, Interaction

    • 27 Feb 2009
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    • Academic Admin Bragging rights Digital Experience Design Ideas Industries Methodology Scott Scott Bryant Text UTS art book design design thinking experience design interaction mobile usability user experience visual visual design
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    Normal 0 false false false MicrosoftInternetExplorer4 New book: Digital Experience Design: Ideas, Industries, Interaction

    Way over a year ago I was lucky enough to be invited to participate in a project initiated by my friend and former colleague Dr Linda Leung from the Institute for Interactive Multimedia, University of Technology, Sydney. Linda is the a Senior Lecturer, course coordinator and one of the founders of the Masters of Interactive Multimedia offered by the Institute and I used to teach with her in the subject Digital Information and Interaction Design. The subject

    encourages students to critically engage with interdisciplinary approaches to information and interaction design

    and to apply their own interpretation of these theories

    to real-world design project in which students work with a client, with advice and input from industry professionals.

    Typically the real world project was developed for iTV and that in itself required students to translate the principles of web design and information architecture to the development of interactive television (iTV) interfaces.

    I was one of those industry professionals involved with teaching the subject (during the time I was also working at Information Architect for the Institute). One of the challenges Linda identified when teaching aspiring experience designers is (in her own words)…

    the awkward rise of a discourse and discipline finding its feet and which still needs to grow with the support from its older cousins. Indeed, the necessity of turning to other design disciplines is acknowledged by Shedroff (2001:2 in Leung, 2008): simultaneously having no history (since it is a discipline only recently defined), and the longest history (since it is the culmination of many ancient disciplines), Experience Design has become newly recognised and named.'

    So that is where I came in. I was one of ten industry professionals working in digital media who came from backgrounds diverse as education, feminism, fashion design, architecture, cultural theory, film-making who had moved into experience design. Linda recognised that these backgrounds had significant impact on the approach we as experience designers had towards the work we now did and provide a framework for understanding our discipline in a multidisciplinary way and so she set out to write a co-written book with the nine of us.

    My own background is in fine art and although I don’t often make the connection consciously, my early training in fine art (I now recognise) has helped me along the way in understanding users particularly in relation to how they interact with the visual and aesthetic properties of digital media. It’s also helped me understand and work with visual designers. My contribution to the book can be found in chapter ten entitled Art and Articulation: The Finer Points of engaging the User in Abstract Concepts and Lateral Thinking. To give you a taste…

    Fine art challenges its audience to engage with abstract concepts that may not be easily articulated and require introspective reflection. The art gallery offers a rich metaphor for conceptualising digital experiences: just as the gallery is the space where the spectator engages with works of art, digital worlds represent the interface between users and content. Furthermore, the art world creates experiences that enable uses to tackle challenging content, and elevates content to the level of the sacred. This can be applied in digital design to contexts where ideas take primacy. However, conceptualising an online environment as a gallery and its content as “art’ can mean contravening web usability principles which assume task-orientated, utilitarian and time-constrained online interactions.

    This chapter examines the ways in which art is presented, and the design of experiences of art. The instruments which ‘frame’ an artwork and scaffold the experience for the spectator are discussed in relation to how such techniques can be translated for digital contexts.

    I’m excited to announce that tonight Digital Experience Design: Ideas, Industries, Interaction (Edited by Linda Leung) is being launched by Dr Elaine Lally, Senior Research Fellow and Assistant Director Centre for Cultural Research, University of Western Sydney and  is available from Intellect Books and Amazon.

    It’s been an amazingly insightful experience for me to work with Linda and gain some knowledge into what it takes to turn an idea into a book. I have utmost respect for her determination and academic resilience to the writing, editing and review process and thank her immensely for the opportunity it has given me. It’s exciting also that the book will be utilised as the set text for two subjects: Digital Information and Interaction design and Digital Sound and the Moving Image in the Graduate programs for Interactive Multimedia at UTS. I’m dying to read all the chapters as collection and ponder the mulit-disciplinary realm of our practice myself. If you are reading this an happen to go on to the read the book I’d love to know what you think, maybe post a comment here on our blog. In the meantime I’ll leave you with Linda’s summary from the back of the jacket.
    Digital Experience Design chronicles the diverse histories and perspectives of people working in the dot.com world, with contributors from a wide range of different backgrounds offering autobiographical accounts of their careers in the digital experience design and interactive media industry. This is a book of ideas about digital experience design expressed through the voices of practitioners and seen through the lenses of the disciplines in which they originally trained. From the perspective of older disciplines such as education, fine art, and cinema, this volume investigates how dot.com practitioners balance the 'science' of usability with the 'art' of experience design and  the more abstract, emotional and atmospheric elements of users’ digital interactions. Digital Experience Design seeks to borrow from alternative fields that have richer traditions and longer histories in experience design to assist current online designers and practitioners. Covering  a range of forms of digital experience design, be it computer games, DVDs, touchscreen kiosks or mobile phones , this edited volume is a valuable resource for industry practitioners and students and teachers of interactive media.
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  • Search & Sensibility: Four Tales of Search

    • 14 Oct 2008
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    • AngusFraser ChrisKhalil LouisaCameron OZ-IA OZIA08 ScottBryant UserExperience findability search usability
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    Encouraged and mentored by Patrick Kennedy (thanks Pat!), Louisa, Angus, Chris and myself recently gave a presentation "Search & Sensibility: Four tales of Search" at the Oz-IA/2008 Conference – Sydney, September 20th/21st. Here's our slides and the summary of our talk about four different implementations of search.
    Search And Sensibilty Four Tales Of Search
    View SlideShare presentation or Upload your own. (tags: ux ucd)
    With the improved quality and growing user familiarity with search engines, site search is now an integral aspect of the IA for any information-rich website, yet there is more than one kind of site search. Different types of search can evolve to meet the needs of different users in different contexts. The audience will hear about four different search contexts and will be shown how some tailored search mechanisms have been deployed on large commercial websites:
    • Careerone.com.au have conducted research and usability studies to learn about our job seekers and to find out about the unique context of job hunting.
    • TrueLocal.com.au is a local business directory where information is mapped to physical locations. What are the conventions & challenges of “local search”? What do users mean by “here”? What are the differences between web and mobile implementations?
    • Carsguide.com.au realises that searching for cars isn't easy, particularly if you don't know anything about cars. Guided search offers a way to assist users to move through the car buying process. We'll share some insights gained from designing guided search and share the challenges of positioning search and browse.
    • Increasingly search is driving traffic not just to your homepage but also to pages on lower levels of your site. To really harness this traffic it's important to start treating these lower level pages as mini homepages. News.com.au are doing this by using search to generate contextually relevant links and hence harvest long tail traffic.
    We will compare and contrast the search experiences offered by these different services and in discussing the issues and considerations behind them reveal some of the lessons learned and offer pointers for improving your own work in search. This will be a group presentation, delivered by four members of the News Digital Media experience architecture team. Each presenter will give a brief outline of the project they worked on, including the lessons learned from an IA practitioner's perspective.
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  • About

    USiT is the user experience team within News Digital Media, based in Sydney, Australia. The team works on the design of a wide range of web, mobile and internal applications.

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