I came across the idea of Rattle's design Monday's (via design with intent) just this morning. It strikes me as an interesting way of spending a few hours of team time each week thinking on how to improve customer experience. I particularly like the focus on designing things that lie outside rattle's normal design experience.
The videos are pretty interesting and as always it's always great to watch how different people evolve their thinking and practice design. Can't wait for number 3.
I thought I'd post this today because the sketch designs they have come up with for the interactions reminded me about the UX bookclub that's being held in our offices tonight.
