USiT blog

USiT blog

User experience at News Digital Media

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  • Weekly links

    • 3 Mar 2010
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    • Interesting link Links accessibility alt desirability experiencemaps image productreactioncards research ux
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    You will have noticed we missed another weekly blog post last week. Take it as a sign that we are really busy :)

    UXurls

    (contributed by Melissa)

    You've seen popurls.com but now there's UXurls.com. It's an aggregation of everything UX from the last 24 hours, created by Harry Brignull, who says:

    It’s a really simple popurls clone, intended for people who are too busy to set themselves up with their own RSS reader, or just fancy a quick glance at the sites I’m reading.

    This blog is not one of the 130 sites Harry has included, so you'll still need to come back and visit us :)

    Rapid desirability testing

    (contributed by Chris)

    On UXmatters, Michael Hawley shares a case study where his team used the Product Reaction Cards developed by Microsoft Research to assess the "desirability" of design alternatives, from the user's point of view:

    To test which approach would best align with our intended goals, we conducted a desirability test using product reaction cards. Starting with the full Microsoft list of cards, we revised the list to include only the adjectives we felt were important for this brand, after assessing our early user research. We narrowed the final list to 60 adjectives, but kept the 60/40 split between positive and negative terms Benedek and Miner had suggested.

    We've used this technique, or a very similar approach, on many occasions. The Product Reaction Cards are quite versatile and can be used in many other situations also. For example, for producing a view of the desired future state of a system, which can be very interesting in comparison/contrast with that group of people's view of the current system.

    In another recent project, users were asked to liken the website concepts to an image of a person. The images personified a variety of emotional responses, for instance a cool, young woman or an older, corporate gentleman. Overall, users felt one of the designs was quite young and feminine, which is what the project aimed to achieve.

    Experience maps

    (contributed by Angus)

    We really like Gene Smith's experience maps, produced for a recent project:

    [...] the research was much richer than anything we could capture in an alignment model. Hardcore gamers invest a lot of time--on forums, in stores, with friends--before buying a game. We wanted to show how these different experiences shaped their behaviour.

    The solution we came up with was an experience map--a diagram that combines a persona with an abstracted story about the gamer's journey from researching games to purchasing, playing to sharing experiences about that game. The story includes the details on the different channels where gamers get their information along with supporting quotes form our research.

    They are great diagrams, I imagine most UX practitioners would be very envious of such high quality deliverables!

    Researchers plan to automate web image description

    (contributed by Pat)

    In what might help to improve website accessibility, the E-Access Bulletin reports that a new UK academic research network aims to enable computers to describe visual content on web pages:

    The network is aiming to develop a web browser plug-in which would be able to analyse an image and describe it to a visually impaired user. It is one of a number of projects exploring computer vision and computer language programming to be undertaken by the new V&L Net – the Vision and Language Network of the Engineering and Physical Sciences Research Council (EPSRC).

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  • Weekly links

    • 2 Dec 2009
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    • Interesting link Links accessibility customer design design thinking experience google kindle principles research storyboards testing user experience ux wireframes
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    US universities reject 'inaccessible' Kindle e-Book

    The E-Access Bulletin reports...

    Two American universities have rejected the market-leading Kindle DX electronic book reader as a textbook replacement due to its inaccessibility for blind students. Both Syracuse University in New York State and the University of Wisconsin-Madison have chosen not to use the Kindle - manufactured by Amazon.com - as a teaching-aid, after their own trials found it was not fully accessible.

    Interesting lessons for anyone else considering an e-reader device, and who wants to make it useful for as wide an audience as possible.
    (forwarded by Pat)

    Clients could make better use of research

    Adweek recently published an article reporting...

    Consumer research is ingrained in the cultures of many large corporations but relatively few are maximizing its use, according to a new study from The Boston Consulting Group [...] In fact, based on a four-stage scale of research development that BCG used to evaluate the 40 global companies it surveyed, nearly 90 percent were in the first or second stage, where research is generally tactical and applied in limited contexts.

    This has generated quite a few comments, and criticism, although nobody seems to disagree with the basic sentiment of the report (that research could be more prevalent and better used). What do you think?
    (forwarded by Pat)

    Map of the design landscape

    Over on DesignAday, Jack Moffett shares a timeline visualisation of the major—mostly US—design disciplines created by one of his graduate students.
    (forwarded by Angus)

    IA tools: storyboards

    Matt Hodgson shares his thoughts on storyboards...

    Storyboards are a great way to describe a user’s journey, their thoughts, feelings, attitudes, capabilities, behaviours and expectations, throughout a single scenario. They’re light-weight, easy to do, and as a visual tool can be used in workshops or just by a couple of members of the team. They also work perfectly on agile projects because they’re visual and, therefore, an instant placeholder for a conversation.

    (forwarded by Angus)

    So you wanna be a user experience designer

    Whitney Hess shares her five guiding principles for working in UX...

    I have collected a set of guiding principles for user experience designers, to encourage behaviors that I believe are necessary to being a successful practitioner, as well as a set of guiding principles for experience design — which I think anyone who touches a product used by humans should strive to follow.

    (forwarded by Angus)

    Getting to the customer – why everything you think about User Centred Design is wrong

    On Black&White, Thomas Petersen discusses solving the right problem at the right time...

    What you are solving in the wireframe phase is problems inherent in the wireframe phase, not problems with the product. What you are solving when testing the prototype is problems inherent in the prototype not in the final product. There is only one true test and that is the final product. Not until then will you start to receive valuable feedback in combination with quantitative feedback. You will get it where it matters.

    This is something we've talked about in our team on a number of occasions. It's an important aspect of the UX design process to get sorted out.
    (forwarded by Angus)

    Google tests streamlining search options feature

    Over on Search Engine Land, Danny Sullivan tells us how Google is tackling its "UI jazz problem"...

    “I don’t like jazz, because you never know what’s going to happen next,” Mayer said, continuing on to apply the musical style to Google’s search results. “I’ve been calling this problem ‘user interface jazz.’ This result looks this way, and that result looks that way [something much different], and it really does slow you down.”

    (forwarded by Angus)

    Some design principles from the Global Agenda Council on Design

    Tim Brown, of renowned design and innovation consulting firm, IDEO, shares with us seven principles as discussed at the recent World Economic Forum event in Dubai...

    Design is an agent of change that enables us to understand complex changes and problems, and to turn them into something useful. Tackling today's global challenges will require radical thinking, creative solutions and collaborative action. Here is a set of principles identified by the Global Agenda Council on Design that could help your Council to develop ideas and strategies to address the complex problems facing us all.

    (forwarded by Angus)

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  • Affordance instead of accessibility

    • 14 May 2009
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    • Interesting link accessibility affordances e-access
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    Bill Thompson talks about Unasking the Right Questions in the latest E-Access Bulletin:
    ...we keep thinking about 'accessibility' and 'usability' as separate, almost orthogonal aspects of design. Unfortunately, this remains the dominant model, and it has now become a barrier to future progress because it encourages designers to think about creating tools and services for the 'normal' population before considering accessibility [...] Instead of thinking about 'access' at one end and 'usability' at another, we should attempt to recast our debate in terms of what technology does for all of us, not just those whose have 'special' requirements.
    Fairly standard argument for properly integrating accessibility into design practices, but where I think the article gets more interesting is with this:
    So how should we frame our debate if we move beyond what I think is a dangerous attempt to retain the distinction between 'usability' and 'accessibility'? I think it is time to explore the idea of affordance', as it could offer us a way forward. [...] Bill Gaver [...] wrote: "Affordances go beyond value-free physical descriptions of the environment by expressing environmental attributes relative to humans. For example, the physical measure of height, which has no inherent meaning, can be recast in terms of the affordance of accessibility, which does. Because accessibility emerges from the relation between elevation and people's physical characteristics, it is an objective fact about a situation." [...] If we start to frame the issues facing users whose capabilities deviate from the norm in terms of affordances rather than simply of accessibility, this might free us from the 'modal totalitarianism' that infects so much design, whether in products like screens and keyboards or on-screen in websites, widgets and services. Affordances matter equally to the 'abled' as to the 'disabled', and so the same design methods can be used, and outcomes can be evaluated in a much broader way. This allows us to start to move away from the current model, in which we have 'assistive' technologies to overcome 'deficits' that make some users 'abnormal', to one in which we all have skills and abilities that vary along a large number of axes.
    Has anybody used this approach to reframe their requirements in terms of affordances instead of accessibility?
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  • Accessible iPod Nano

    • 22 Oct 2008
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    • accessibility blind users ipod
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    This snippet from the E-Access Bulletin shows accessibility is gaining some traction off the web...

    Nano Praise: Apple's latest iPod Nano has been praised by the American Federation of the Blind for incorporating innovations that make the device accessible to blind users. The latest model of Apple's popular portable music player features spoken menus to allow listeners to hear track names and details, a variable contrast screen and the ability to resize text.

    (You can read the original article on AFB.org)

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  • WIPA Seminar: Web Accessibility 2.0

    • 8 Oct 2008
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    • Events WCAG 2.0 WIPA accessibility
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    The Web Industry Professionals Association is running an accessibility seminar, with a great line-up of experts:

    Version 2 of the Web Content Accessibility Guidelines (WCAG 2.0) is about to be released, introducing some changes in the recommendations for website accessibility. WIPA is presenting this half-day seminar to help the web community understand WCAG 2.0 and prepare sites with improved accessibility.

    Roger Hudson will provide an overview of WCAG 2.0 and the compliance process. He will describe the practical differences to WCAG 1.0 and the benefits to be gained by adopting WCAG 2.0. An important change with WCAG 2.0 is the move to technology neutrality and the introduction of the concept of "Accessibility Supported Technologies". Although there are no indications at this stage which technologies are "Accessibility Supported", it is expected that only those technologies that are nominated will be able to be used to satisfy WCAG 2.0 Success Criteria.

    Andrew Spaulding from Adobe will talk about the importance of making Flash accessible and how this is relatively easy to do.

    Andrew Downie from the Centre for Learning Innovation within the NSW Department of Education and Training will demonstrate how to make accessible PDFs that can bring benefits to screen reader users.

    Andrew Downie will also demonstrate how screen reader users can access and use well made Flash and PDF material.

    Dates and locations:

    • Canberra : Monday 10 November, 1.00pm - 5.00 pm
    • Sydney : Wednesday 12 November, 1.00 - 5.00pm

    Vision Australia and WIPA will also be putting on a similar seminar in Melbourne during November.

    Cost: $100 or $70 for WIPA members.

    Bookings: Online bookings will be available soon [on the WIPA website]

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  • Designing for All

    • 2 Oct 2008
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    • Events accessibility designing for all inclusive design workshop
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    Sounds like a great workshop run by Katie Grant, former publications manager at the UK's Disability Rights Commission...

    Headstar Training Presents: 'Designing for All'
    an inclusive approach to web, print and electronic publishing
    A practical, one-day training course and document clinic
    Thursday 03 December, Central London
    http://www.headstar-training.com/dfa/

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  • UA Web 2008 coming soon

    • 1 Oct 2008
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    • Events UA Web UPA accessibility conference usability
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    Given the discussion at Web Directions South this year regarding the relationship between usability and accessibility, this conference should prove popular:

    UA Web 2008, Monterey, Mexico

    The International Seminar on Usability and Accessibility for the Web will have Jesse James Garrett as the Keynote speaker and José Manuel Alonso, representing the e-Government chapter of the W3C will also speak. Together we will explore current trends in usability, accessibility, strategy, innovation, user experience and web standards.

    http://www.uaweb.org.mx/en/seminar2008/prices

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  • About

    USiT is the user experience team within News Digital Media, based in Sydney, Australia. The team works on the design of a wide range of web, mobile and internal applications.

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